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The EAP is a professional counselling service that offers confidential short term support to help NTG employees and their immediate family members deal with a variety of work-related and personal issues that may impact on work performance.

It is important to note that the EAP is designed to provide short term solution focused problem resolution. Where relevant assessments demonstrate a higher level of care or longer-term clinical care is required, alternate solutions will be explored by the EAP provider.

The EAP also offers additional (ad-hoc) services in response to specific situations that may impact on workforce interactions and productivity. Examples include: supporting groups of employees through stressful or acute events and critical incident counselling.

Core EAP services

Employees and immediate family members are eligible for up to three counselling sessions per occasion. These may be accessed through the Human Resource Services Unit or by self-referral.

Ad-hoc services

Ad-hoc services listed below incur additional costs. It is recommended that you contact your human resource consultant or directorate manager to discuss your workplace situation.

An overview of EAP providers and services is provided below.


Service Availability Overview

Provider Services Darwin / Palmerston Katherine Nhulunbuy Tennant Creek Alice Springs Visiting Service
Darwin Psychology
Services (DPS)
Counselling:
• face-to-face
• telephone
• web-based or
• combination.
*Telephone and web-based services only
Yes
- 4 psychologists
Yes* N/A N/A N/A Jabiru
Katherine
Ad hoc services:
• critical incident response
• psychological assessment
• psychological reports
• manager / supervisor
workgroup (two to
10 people)
Yes Yes N/A N/A N/A Jabiru
Katherine
 
Darwin Consultant
Psychologists (DCP)
Counselling:
• face-to-face
• telephone
web-based or
Yes
-one psychologist /Mediator
-two psychologists
(Including one Indigenous
psychologist)
Yes Yes Yes Yes
-one psychologist /mediator
-one psychologist
N/A
Ad hoc services:
• mediation and alternative dispute resolution
• workplace psychological assessment (group)
• critical incident stress management and consultancy
• onsite trauma counselling (including group debriefing)
• psychological assessment with expert opinion (discipline, legal situations, fitness for continued duty, vocational capacity assessment, cognitive capacity assessment)
• management assistance and advice (complex case management)
psychological coaching (not structured learning).
Yes Yes Yes Yes Yes N/A
EASA Incorporated (EASA) Counselling:
• face-to-face
• telephone
• web-based or
• combination.
* Telephone and web-based services only
Yes
-eight psychologists
-one provisional psychologist
-three mediators
-four counsellors -
-three social workers.
Yes*
-one provisional
psychologist
-one counsellor
Yes Yes
-one social worker
Yes
-two psychologists
-three counsellors
-one social worker
Jabiru
Yulara
Palmerston
Nhulunbuy (Gove)

Royal Darwin Hospital (RDH), NT

Ad hoc services:
• trauma response
• mediation services
• formal referral services (management mandated counselling)
• psychological reports
Yes Yes Yes Yes Yes Jabiru
Yulara
Palmerston
Nhulunbuy (Gove)

Royal Darwin Hospital (RDH), NT

Industry HealthSolutions (IHS) Counselling:
• face-to-face
• telephone
web-based or combination.
Yes
-four psychologists
Yes Yes N/A N/A N/A
Ad hoc services:
critical incident response.
Yes Yes Yes N/A N/A N/A
Ad hoc services:
• psychological reports
• complex employment assistance.
* Ad hoc services in Katherine and Nhulunbuy available upon request. Additional cost for travel and accommodation applies.
Yes Yes* Yes* N/A N/A N/A
Relationships Australia
Northern Territory
(RANT)
Counselling:
• face-to-face
• telephone
• web-based or combination.
(* Telephone and web-based
services only)
Yes
-two psychologist
-three mediators and social workers/lawyers
-two counsellors
-two social workers
Yes Yes* Yes* Yes
-two mediators
- one law mediator
- one social worker
- four counsellors
N/A
Ad hoc services:
• minimise conflict within the workplace (individuals, small groups)
workplace mediation*, not involving disciplinary or legal proceedings
Yes Yes N/A N/A Yes N/A
Wisemind Psychology
(Darwin)
Counselling:
• Face-to-face
• telephone
web-based communication
Yes
-4 psychologists
N/A N/A N/A N/A N/A
Counselling:
• telephone
web-based communication.
Yes Yes Yes Yes Yes N/A
Ad hoc services:
• critical incident counselling
• mediation conducted by nationally accredited mediator / psychologist (face-to-face)
psychological assessments conducted by psychologist (face-to-face)
Yes N/A N/A N/A N/A N/A

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